Frequently Asked Questions

**Transactional SMS** are non-marketing messages like OTPs, order confirmations, and system alerts. They have the highest priority and are sent 24/7. **Promotional SMS** are marketing messages, subject to Do Not Disturb (DND) regulations and specific sending times.

Yes, all Outbound (template-based) messages on the WhatsApp Business API require pre-approval from WhatsApp/Meta to ensure compliance with their commerce policy. Our platform simplifies the submission process significantly.

Our **Anti-Block Gateway** is an intelligent routing layer that constantly monitors carrier and regulatory compliance signals, automatically switching message routes to maintain the highest possible delivery rates and minimize the risk of your number being blocked or throttled.

Yes, our data handling, processing, and storage practices are fully compliant with major global data privacy regulations including GDPR (Europe) and CCPA (California). Refer to our Privacy Policy for details.

Our Voice API includes robust features for setting up and managing Interactive Voice Response (IVR) systems. You can configure menus, handle user input, and route calls programmatically via our panel or API.