1. Introduction

Textora Technologies Private Limited (“we”, “us”, “our”) prioritizes user privacy, data protection, and compliance. By interacting with our platform, products, or services, you accept the terms of this policy.

2. Deceptive Content Advisory

We caution all users that scammers and criminal entities may misuse SMS or messaging channels to distribute fake prize claims, fraudulent inheritance notices, job scams, or other misleading content. Such misuse is illegal and may prompt investigation by regulatory authorities. Textora Technologies Private Limited fully cooperates with law enforcement agencies and may share user information when required by law.

3. Pre-Approved Sender IDs

All sender names/headers must be pre-approved before use. Using unapproved or misleading sender IDs may result in message delivery issues, sender blocking, or account restrictions.

4. Communications to DND Users

If you send communications to numbers registered under Do-Not-Disturb (DND) without using DND-compliant routes, the responsibility for disputes or penalties lies solely with you. We strongly recommend using compliant routes to avoid regulatory actions.

5. Non-Compliance Consequences

If you violate any of the provisions in this policy, we may suspend, limit, or terminate your access to our services. Textora Technologies Private Limited shall not be liable for any loss arising due to such actions.

6. Promotional Communication Consent

By registering on our platform, you grant explicit consent to receive promotional messages, product updates, service notifications, or alerts on the contact details provided by you.

7. Force Majeure

We are not responsible for delays, downtime, or service interruptions caused by circumstances beyond our control, including natural disasters, network failures, government restrictions, or technical issues affecting third-party providers.

8. Right to Refuse or Terminate Service

We reserve the right to refuse service, apply usage limits, withdraw features, suspend accounts, relocate data, or delete stored information—with or without prior notice—if we determine a violation of this agreement. Post-termination, stored data may no longer be retrievable.

9. Eligibility

Users must be at least 18 years old or operating under lawful guardian supervision. Unless stated otherwise, all prices, fees, and transactions are denominated in Indian Rupees (INR).

10. Pricing Modifications

We reserve the right to revise, update, or introduce new fees and charges at any time, even if current charges are low or waived.

11. Reporting Partial Service Delivery

If any part of a purchased service is not provided, you must notify us within 10 days so we can take corrective action.